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Part 6 – VPS Support

Our VPS packages are a customer-managed hosting solution and technical support for these accounts is limited. Due to the fact that VPS customers have root access and can modify any applications or files on their server it is often difficult to troubleshoot issues on a VPS that has been heavily modified. We ALWAYS provide support if your VPS will not boot, if a particular template will not load (fresh install) or if you cannot access the server.
We first recommend that you check any log files on the server that may be relevant to the issues you are experiencing. Log files for most programs are stored in /var/log/

Setup Assistance

We also have a VPS Setup Assistance option. If you did not select VPS Setup Assistance during signup but if you find you would like some extra help you can still request the assistance. Just submit a ticket to our billing department and they will reply with the most current pricing. At the time of this writing the fee is $49.95 but is subject to change. Please read the following details regarding our VPS Setup Assistance before ordering:
VPS Setup assistance only applies to our default template using Kloxo as well as our cPanel offering.
VPS Setup assistance DOES include the following:
  • Initial Configuration (resolvers, nameservers, DNS Setup, basic WHM/cPanel/Kloxo configuration)
  • Help getting your domain to resolve properly to the new server
  • Setting up FTP accounts so you can upload data
  • Data migration ONLY if you are moving from a cPanel server to a cPanel VPS
VPS Setup assistance DOES NOT include the following:
  • Custom software configurations
  • Source compiled application installation
  • Any work that requires manipulating code (HTML, PHP, CSS, etc.)
  • A VPS that is not using cPanel or Kloxo as the primary template
  • Restoring/transferring databases by hand
  • Any cPanel/WHM software "tweaking" not included in the pre-configured template
This setup fee is equivalent to one (1) hour of discounted support specifically for your VPS. Any requests outside of the items listed above will be considered on a case-by-case basis. If anything is not covered in the setup fee you request will be given the option to pay the normal hourly rate of $85/hour for additional work. Additional work will be completed pending the availability of a system administrator and payment received.
You can view all of our VPS documentation here: